Too often, integration is viewed as a technical challenge to be passed on to IT teams that would rather be working on more exciting projects.
The fact is that integration is really a business challenge, dealing with unique processes that require a combination of business ‘savviness’ and technical expertise to deliver on the desired outcomes.
Crossfire’s fully-managed integration service allows you to outsource complexity to a team who believes in getting it right from the start. No more workarounds, patches or overloaded IT teams.
Totally taken care of
Requirements gathering
Our team work to understand your requirements with you and other key stakeholders such as your trading partners, subcontractors, and IT providers/consultants.
This ensures our team is able to ascertain what integration solution would work best for your business, tailored to how you use your system and data.
Whether it's PDF reading, simple data mapping or you have special business rules that need to be taken into account, we have you covered.
Setup & mapping
Once we understand your unique business and requirements, our integration experts get to work on leveraging our optimised integration platform to establish the integrations you need.
Our experience team goes beyond just understanding the various input formats of your trading partners, as they’re able to build them into your integration with ease, surfacing the data that matters most to you and your business processes.
Specific business processes, such as having a freight line appear as a line item on a purchase order but as a charge on an ASN, are accounted for with implemented logic.
Testing & go-live
Crossfire uses a comprehensive testing framework to ensure the integration runs smoothly once live. During, the integration undergoes simulations that examine individual components as well as the whole system to ensure its ready for deployment and use.
Accounting for a wide range of scenarios, our team draws on their industry knowledge and experience to ensure the connection is robust, with any issues identified and addressed through comprehensive troubleshooting.
Once testing has been signed off by all parties involved, a go-live date is agreed upon. We then move the integration to our live environment and closely monitor the data passing between systems to ensure any issues are resolved quickly.
Monitoring
If data is missing or incorrect, issues can arise. Crossfire has a 24/7 message monitoring system that raises alerts and notifications if problems occur.
Crossfire's system also has connectivity and server monitoring in place to ensure if any connections with a system or a connectivity method like an AS2 or SFTP go down, we are notified and can notify you in turn. If unexpected high-volumes of data are processed through the Crossfire platform at any given time, we have a process that can queue messages and alerts the team to resolve this.
Support & issue resolution
Crossfire has a dedicated, in-house support team that you can contact via phone and email. You'll often be dealing with the person that worked on your integration if any issues arise.
Crossfire has error management processes in place that alerts our team if anything happens, allowing us to often resolve issues before our customers are even aware that they've occurred. This allows you to have the confidence that if your staff are away or are dealing with other priorities, Crossfire has you covered.
Hosting
All our services are hosted on scalable AWS services, meaning that hosting isn't something you need to concern yourself with as part of your integration solution. AWS offers performance, redundancy, and security with 99.9% up-time.
We have a range of options from our high-value SaaS offering through to Enterprise offerings with dedicated tenancy to meet security requirements and provide dedicated resources with 100% up-time.
Requirements gathering
Our team work to understand your requirements with you and other key stakeholders such as your trading partners, subcontractors, and IT providers/consultants.
This ensures our team is able to ascertain what integration solution would work best for your business, tailored to how you use your system and data.
Whether it's PDF reading, simple data mapping or you have special business rules that need to be taken into account, we have you covered.
Setup & mapping
Once we understand your unique business and requirements, our integration experts get to work on leveraging our optimised integration platform to establish the integrations you need.
Our experience team goes beyond just understanding the various input formats of your trading partners, as they’re able to build them into your integration with ease, surfacing the data that matters most to you and your business processes.
Specific business processes, such as having a freight line appear as a line item on a purchase order but as a charge on an ASN, are accounted for with implemented logic.
Testing & go-live
Crossfire uses a comprehensive testing framework to ensure the integration runs smoothly once live. During, the integration undergoes simulations that examine individual components as well as the whole system to ensure its ready for deployment and use.
Accounting for a wide range of scenarios, our team draws on their industry knowledge and experience to ensure the connection is robust, with any issues identified and addressed through comprehensive troubleshooting.
Once testing has been signed off by all parties involved, a go-live date is agreed upon. We then move the integration to our live environment and closely monitor the data passing between systems to ensure any issues are resolved quickly.
Monitoring
If data is missing or incorrect, issues can arise. Crossfire has a 24/7 message monitoring system that raises alerts and notifications if problems occur.
Crossfire's system also has connectivity and server monitoring in place to ensure if any connections with a system or a connectivity method like an AS2 or SFTP go down, we are notified and can notify you in turn. If unexpected high-volumes of data are processed through the Crossfire platform at any given time, we have a process that can queue messages and alerts the team to resolve this.
Support & issue resolution
Crossfire has a dedicated, in-house support team that you can contact via phone and email. You'll often be dealing with the person that worked on your integration if any issues arise.
Crossfire has error management processes in place that alerts our team if anything happens, allowing us to often resolve issues before our customers are even aware that they've occurred. This allows you to have the confidence that if your staff are away or are dealing with other priorities, Crossfire has you covered.
Hosting
All our services are hosted on scalable AWS services, meaning that hosting isn't something you need to concern yourself with as part of your integration solution. AWS offers performance, redundancy, and security with 99.9% up-time.
We have a range of options from our high-value SaaS offering through to Enterprise offerings with dedicated tenancy to meet security requirements and provide dedicated resources with 100% up-time.
"These guys can walk the walk and talk the talk. Crossfire didn’t need this industry and its problems explained to them, they already had the experience and the expertise. They’ve met every challenge we’ve thrown at them."
— Jeremy Cox
Business Improvement Manager
Any system, any format, any connectivity method
Link business-critical systems
Automate data flow between you and your partners’ most important systems.
Across any message format
The Crossfire platform supports all message formats, including EDIFACT, ANSI X12, Delimited (CSV, TSV), XML, Email and Fixed Length Flat Files.
Full spectrum connectivity
Get connected no matter the method, with support for FTP / FTPS / SFTP, AS2, HTTP / HTTPS, VAN, Email and a range of others.
High availability; high performance
Having been optimised over 30 years, the Crossfire Platform delivers on both scalability and reliability.
With dashboard and performance metrics built in, and the ability to add custom rules based on an extensive library of functions, unlock the power of integration and automation with Crossfire’s platform.
