Crossfire Customer Portal: Real-time visibility and control over your integrations

Crossfire team member looking at Crossfire Portal

A powerful, self-service tool, backed by Crossfire’s fully-managed service

The Crossfire Customer Portal is a secure, self-service web-app for suppliers, distributors, and retailers to manage EDI transactions, orders, invoices, and shipments. Track every transaction, update products, resolve errors, and take action.

Key Benefits

Take control with the Crossfire Customer Portal

Gain complete integration control, visibility, and rapid issue resolution to streamline your supply chain processes.

Talk

Total control

Manage API user permissions, product or store data, and make informed decisions with real-time order status updates. Easily acknowledge orders, send shipments, and print labels.

Total visibility

View all orders, shipments, invoices, and acknowledgements in a single dashboard, in real-time.

Issue resolution

Resolve common data errors and integration issues without waiting for support.

Feature Highlights

Powerful features for you and your customers

It’s a self-service portal that provides Crossfire customers visibility and management tools for orders, shipments and stores.

Allow non-EDI customers to submit and manage orders via an intuitive web interface.

Crossfire portal order details tab

Gain at a glance access to EDI messages for orders, acknowledgements, ASNs and invoices.

Crossfire portal menu tabs

You can update pricing validation rules, manage product data, and print retailer-compliant labels all in one place. 

Crossfire portal screen to manage products and store data

Set up API keys with custom permissions, and get real-time integration feedback.

Create button to create API Keys On Demand
Crossfire portal order details tab
Crossfire portal menu tabs
Crossfire portal screen to manage products and store data
Create button to create API Keys On Demand

 

Who is the Crossfire Portal for?

Whether you are a supplier connecting with retailers or a large retailer connecting with suppliers, the Crossfire Portal provides several benefits to help streamlines process and provide real-time visbility.

Gain real-time visibility into orders, invoices, and shipments. You can track transactions, manage products, resolve common errors, and take action when needed, all in one easy-to-use platform.

Gain real-time visibility into orders, invoices, and shipments. You can track transactions, manage products, resolve common errors, and take action when needed, all in one easy-to-use platform.

  • Gain complete visibility of your EDI transactions
    View all orders, invoices, and shipments in real time, ensuring full transparency across your supply chain.
  • Fix common issues before they become problems
    Identify and correct errors, such as missing data or validation issues, without needing to escalate to support.
  • Easily manage products and store data
    Update pricing, promotions, product details, and store-specific requirements directly through the portal.
  • Seamless integration with your systems
    Data flows directly into your ERP, WMS, or finance system, ensuring accurate, up-to-date information at all times.
Crossfire portal menu tabs

Seamlessly connect and manage your supplier network, all in one place.

Seamlessly connect and manage your supplier network, all in one place.

  • A unified platform for all your suppliers
    Whether suppliers are EDI-ready or require a simple, web-based portal, Crossfire enables seamless data exchange, reducing email and manual processing.
  • Fully white-labelled for your business
    Offer a branded supplier experience, ensuring seamless interactions under your company’s identity.
  • Automate compliance & supplier onboarding
    Ensure every supplier follows your data and compliance standards, making onboarding fast, consistent, and hassle-free.
  • Smooth integration with your systems
    Orders, invoices, and supplier documents flow directly into your ERP or supply chain systems, eliminating manual data entry and reducing errors.
Crossfire portal for retailers

See it in action and request a demo today

Crossfire’s fully-managed EDI service ensures smooth, hassle-free operations, while the Crossfire Customer Portal gives you the visibility and flexibility to take action when you need to.

Crossfire team member looking at Crossfire Portal

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